Refund policy
We have a 3-day Exchange policy, which means you have 3 days after receiving your item to request a Exchange. We don't have any refund policy.
To be eligible for a Exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a Exchange, you can contact us at lilashahfashions@gmail.com. Please note that returns will need to be sent to the following address:
173, NEAR KESAR INTERNATIONAL SCHOOL
KESAR NAGAR, MANSAROVAR
JAIPUR 302020 (Raj)
📞Mob No:- +91-9257433924
Items sent back to us without first requesting a Exchange will not be accepted.
You can always contact us for any return question at lilashahfashions@gmail.com.
We follow a strict Exchange Only Policy. Returns and refunds are not accepted once the order has been delivered.
In case of exchange, if you select an item with a higher value compared to the item you're exchanging, you will be required to pay the price difference. If you choose an item of lower value, no refund or store credit will be provided.
Only after receiving our confirmation for the exchange request, we will schedule a pickup for the order within 1-3 business days of placing the request, wherever reverse pickup service is available, at no additional cost.
Usually we receive the product within 2-5 business days. Upon receiving it, our quality team will inspect the product within 2-3 business days and dispatch the exchanged product if all exchange conditions are met.
If the requested size, color, or product is not available, we will try our best to offer suitable alternatives. You may choose any available product of equal or higher value by paying the applicable price difference.
This process usually takes 10-15 business days.
Once an order has been exchanged, it cannot be exchanged again.
We do not accept exchange requests for international orders.
All Items are eligible for exchange except the following:
- Products purchased on Sale or Clearance
Gift Cards - Customized or Personalized Products
- Products marked as Non-Exchangeable
In order for the product to be eligible for exchange, please ensure that the following conditions are met:
- Product must be unused and unwashed.
- Product must be returned in its original packaging.
- Product must include all original tags and labels.
- Product should not be damaged, altered, or show signs of use.
- Product should be free from perfume, deodorant, makeup stains, or any other marks.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- The item may be damaged during transit.
- There might be a manufacturing defect.
- You may receive a wrong item.
In such cases as mentioned above, we will replace or exchange the product, provided that the request is made within the stipulated time-frame mentioned above along with clear photographs of the issue.
You have to self-ship the product(s) to us at the address mentioned below by any reliable courier service within 5 days of raising an exchange request. Please mention the Order Number and Exchange Request ID on a piece of paper and place it inside the package.
If more than 15 business days have passed since we’ve approved your return, please contact us at lilashahfashions@gmail.com.